FAQ

Frequently Asked Questions

What is a Community Health Center?
Community Health Centers are local, non-profit health care centers providing comprehensive primary care to all residents regardless of ones ability to pay for such services.  We serve as a patients safety net and maintain an open-door policy, providing high quality affordable care for both self pay and patients with insurance coverage. Also known as Federally Qualified Health Centers, the centers are governed by a local board of directors and are generally located in areas where care is needed but in short supply.
How do I become a patient?
You may visit any of our providers by calling to make an appointment at 877.374.4991 or fill out a request for appointment on our website.  We will be happy to assist you with transferring your records to one of our Providers when you make your first appointment, or your clinic’s Patient Service Representative will help you at the time of your first visit.
Are you open at night or on weekends?
Some of our clinics are open for services in the evening and on the weekends. Please call your local health center for specific hours of operation.
Are services free?
No, services at Coastal Family Health Centers are not free and payment is generally due at the time services are rendered. CFHC provides sliding fee discounts to eligible patients based federal poverty guidelines.
Do I have to pay at the time of service or should I expect a bill to be sent to me?
It is our policy that all payments, co-payments, co-insurances, and deductibles are due at the time of service. Statements are mailed out on a periodic basis for any outstanding balances owed. Please ask our cashier for further assistance on payment arrangements.
Can I come to Coastal Family Health Center if I have insurance?
Yes, we accept all private/commercial insurance plans to include Medicare and Medicaid.
Why should I come to Coastal if I have insurance?
Our dedicated team of health care providers provide comprehensive quality healthcare.
Do I need to make an appointment?
Yes, we encourage you to call 1.877.374.4991 and make an appointment in advance.
What do I need to bring with me to my appointment?
  • Valid Photo ID
  • Current Proof of Income if applying for sliding fee discount
  • Insurance card(s), including Medicaid and Medicare at every visit
  • For your children, please bring immunization record
  • List of Current medications
  • All payments, copayment, co-insurance, and deductibles or sliding fee costs
I want to apply for the sliding fee discount, what do I need to bring?
Check out the information of sliding fee discount and application here.
My medications are expensive. Can Coastal pharmacy provide any savings?
As our registered patient, you qualify to use our pharmacy which offers medications at reduced costs. Some medications are at a better price than most of the pharmacies in the local area. In addition, we offer a limited Prescription Assistance Program for those without prescription coverage who qualify. Please contact our Social services department for further details.
Do you have a translation services?
Yes, we have Vietnamese and Spanish translators at some of our facilities to help facilitate your care. We also have available the language line translation services at all of our facilities. We also offer translation services for the hearing impaired.
Do you offer transportation services?
Yes we offer a transportation assistance program. Please contact our social services for further information.