Bilingual Patient Service Representative (D’Iberville)

The role of the Patient Service Representative (PSR) is to function as a multi-skilled, technical person responsible for customer service, electronic patient registration/data processing, patient scheduling, revenue control and to serve as support personnel to the clinical staff members. The PSR will work within the scope of his/her job description using the demonstrated competencies consistent with the role. This is skilled work in the field of healthcare office practice with language appropriate communication.
Knowledge, Skills, and Abilities
  • Basic computer knowledge as well as medical office standards and practices.
  • Ability to work and professionally communicate with patients, providers, coworkers, visitors etc.
  • Ability to accurately record and input data in an EHR system and other overlay systems.
  • Competent in both oral and written English.
  • Skills to organize and use time and resources effectively.
  • Ability to multitask and work with interruptions.
  • Ability to provide effective customer service/communication skills within the work environment.
  • Ability to function independently and within a group.
  • Ability to follow oral and written instructions timely and accurately.
  • Ability to keep patient and staff information confidential.
  • Ability to multitask throughout the day and work under pressure.
  • Ability to navigate insurance needs of patients.
  • Ability to count/balance/manage money for services rendered and perform cash drawer tending responsibilities.
  • Ability to travel to other sites, if needed without notice.
  • Must be able to sit, stand, bend, lift and move intermittently during the workday.
  • Must be able to follow oral and written instructions.
  • Ability to give language appropriate oral instructions.
  • Must possess the ability to communicate (language appropriate) clearly and precisely and have excellent telephone courtesy and etiquette.
Qualifications/Education Requirements
To qualify for this position the employee will be a graduate of an accredited high school or in receipt of a GED certificate; medical office experience preferred, but not required. Candidate must be able to demonstrate a caring and positive attitude. Must be self-directed, motivated and demonstrate the ability to work independently and within a team. Bilingual abilities are required; Spanish preferred.
Core Competencies
  • Conducts language appropriate communication with all patients.
  • Provides professional customer service when scheduling or communicating with patients and visitors.
  • Maintain confidential and sensitive information.
  • Works cooperatively with the clinical staff to coordinate patient schedules and maintain patient flow.
  • Maintains an orderly and organized work area.
  • Performs required tasks according to written procedures and is consistent with established processes for assigned job role.
  • Must document and update data in the electronic record in a timely manner.
  • Tracks and documents charges and money received from the patient, when assigned.
  • When required, provides accurate and timely information to patients and clinical staff to include messages.
  • Returns phone calls in a timely manner providing requested information.
  • Arrive on time and follow daily assigned schedule.
  • Assists nurse with language appropriate translation during intake.
  • Assists services provider with language appropriate translation.
  • Provides patients with language appropriate provider instructions and follow-up appointments.
  • Must be willing to become certified in translation services or provide documentation of certification.
  • Answers telephone, screens calls (language appropriate) and takes messages.
  • Performs other duties as requested or required.
  • Upholds, complies with, and enforces the Core Principles and Code of Conduct.

Please submit resumes with the position applying for on the subject line to [email protected]