Dental Assistant/Patient Service Representative – Leakesville


Dental Assistant is a skilled worker in the field of Dentistry, who will also function as a Patient Service Representative (PSR). PSR is a multi-skilled, technical person responsible for customer service, electronic patient registration/data processing, patient scheduling, revenue control, and to serve as support to clinical staff.

Knowledge, Skills, and Abilities

  • Knowledge of dental office and procedures.
  • Ability to follow instructions.
  • Ability to effectively organize time and materials.
  • Ability to effectively work with Dentists, colleagues, patients and the public.
  • Ability to work independently and without direct supervision.
  • Ability to communicate effectively orally and in writing.
  • Ability to sit, stand, bend, lift, and move intermittently during the workday.
  • Ability to travel without assistance and as needed.
  • Skill in understanding of, and sensitivity to, persons of all cultural, social, educational and economic backgrounds.
  • Basic computer knowledge as well as medical office standards and practices.
  • Ability to work and professionally communicate with patients, providers, coworkers, visitors etc.
  • Ability to accurately record and input data in an EHR system and other overlay systems.
  • Skills to organize and use time and resources effectively.
  • Ability to multitask and work with interruptions.
  • Ability to provide effective customer service/communication skills within the work environment.
  • Ability to function independently and within a group.
  • Ability to follow oral and written instructions timely and accurately.
  • Ability to keep patient and staff information confidential.
  • Ability to multitask throughout the day and work under pressure.
  • Ability to navigate insurance needs of patients.
  • Ability to count/balance/manage money for services rendered and perform cash drawer tending responsibilities.

Qualifications/Education Requirements

Graduation from an accredited high school or G.E.D. certificate; graduated from an accredited dental assisting school. Experience in a dental office practice or an equivalent setting; demonstrated ability to perform position duties; State of Mississippi radiograph permit; and CPR or BLS Certification. Candidate must be able to demonstrate a caring and positive attitude. Must be self-directed, motivated and demonstrate the ability to work independently and within a team.

Core Competencies

  • Performs radiographs appropriately according to the State Board of Dental Examiners; develops radiographs.
  • Sterilizes dental instruments adequately and follows proper infection control protocols.
  • Sets up dental trays appropriately.
  • Assists in preventative dentistry by promoting oral hygiene to patients.
  • Accurately charts on the CFHC Dental Chart.
  • Performs any reversible situation under the direct supervision of the Dentist.
  • Assists the receptionist by making appointment and answering the phone; assists in calling patients to remind them of their scheduled appointments.
  • Prophy teeth if required by the Dentist.
  • Treats patients with respect and aids the patient concerning dental problems which do not require the skill and expertise of the Dentist.
  • Accurately completes the health history on each new patient.
  • Monitors the supply levels and prepares purchase requisitions as required.
  • Maintains operative equipment in an efficient and effective manner.
  • Maintains sterile processes and documentation logs as specified within CFHC policies and Joint Commission requirements.
  • Provides professional customer service when scheduling or communicating with patients and visitors.
  • Maintain confidential and sensitive information.
  • Works cooperatively with the clinical staff to coordinate patient schedules and maintain patient flow.
  • Maintains an orderly and organized work area.
  • Performs required tasks according to written procedures and is consistent with established processes for assigned job role.
  • Must document and update data in the electronic record in a timely manner.
  • Tracks and documents charges and money received from the patient, when assigned.
  • When required, provides accurate and timely information to patients and clinical staff to include messages.
  • Returns phone calls in a timely manner providing requested information.
  • Arrive on time and follow daily assigned schedule.
  • Performs other duties as required.
  • Upholds, complies with, and enforces the Core Principles and Code of Conduct.

Please submit resumes with position applying for on the subject line to [email protected]